There is no such thing as an organization that is globally loved and admired on. This is true both offline and on the web. It does not matter how good your company is, you are always going to have to deal with naysayers.
Even though you feel your organization is awesome, you will have to face some criticism on World Ventures business. It's what you do when you discover that criticism that matters. As a web based business owner you haven't got any face to face discussion to help contradict unfavorable text about you so this is especially true. So here is what you need to do.
Respond to every criticism you see quickly. Do not underestimate how crucial this is. It is not a good idea to let a negative review to be unresponded to. If the critique was left in a public message board, leave a reply on the same thread thanking the person for his or her comments. Tell him or her that you are considering it and ask them for permission to talk about their issues privately.
State that you are going to consider the matter and then ask for permission to contact the person privately. This shows people that your first consideration is making the best product possible and that you don't respond badly to opinions. It will help encourage admiration from other individuals.
Actually verify if the critique is about something that must be resolved. The differences between a troll and a genuine feedback are obvious. "You suck" doesn't need a reply.
There's no need to reply to "you suck." "I ran into a 404 page" or "The format is messed up" are things that you are going to need to correct. Check everything out and if the change is something you'll need (or would really like) to make, make it. This proves to others you are paying attention and will act when action is necessary.
Customize every response you make. If you opt to make a change or a fix, tell the individual who published the critique you're making the changes they asked you to make. Additionally, it is good to put up a post or an answer in the forum that says, in essence, the same thing. It indicates that you don't have an anger response if you are criticized.
That shows to everybody you can take constructive criticism without getting angry. In addition, it indicates to them that you're going to work as hard as you have to work to give them what they want. This is a good idea even if you do not make a change that somebody asks for. Inform them you checked things out but made the decision not to take action. Then clarify the reason you did that.
Bear in mind, above all else, the way you react to criticism is all about reputation management. If you fire back at another person for saying something bad about you, you look petty. If you pay no attention to criticism and just keep insisting that everything is great, you'll look like you do not know your business very well.
If you dismiss peoples' criticism and try to insist that it is all fine, you're going to look like you don't understand your own business all that well. Keep your ego under control. People, generally, are not attacking you personally. They just had a less than stellar experience with your product. This implies something needs to be remedied so the experience will be better next time.
The manner in which you address feedback tells people a lot about both you and the business you are running. You need to maintain positivity!
Even though you feel your organization is awesome, you will have to face some criticism on World Ventures business. It's what you do when you discover that criticism that matters. As a web based business owner you haven't got any face to face discussion to help contradict unfavorable text about you so this is especially true. So here is what you need to do.
Respond to every criticism you see quickly. Do not underestimate how crucial this is. It is not a good idea to let a negative review to be unresponded to. If the critique was left in a public message board, leave a reply on the same thread thanking the person for his or her comments. Tell him or her that you are considering it and ask them for permission to talk about their issues privately.
State that you are going to consider the matter and then ask for permission to contact the person privately. This shows people that your first consideration is making the best product possible and that you don't respond badly to opinions. It will help encourage admiration from other individuals.
Actually verify if the critique is about something that must be resolved. The differences between a troll and a genuine feedback are obvious. "You suck" doesn't need a reply.
There's no need to reply to "you suck." "I ran into a 404 page" or "The format is messed up" are things that you are going to need to correct. Check everything out and if the change is something you'll need (or would really like) to make, make it. This proves to others you are paying attention and will act when action is necessary.
Customize every response you make. If you opt to make a change or a fix, tell the individual who published the critique you're making the changes they asked you to make. Additionally, it is good to put up a post or an answer in the forum that says, in essence, the same thing. It indicates that you don't have an anger response if you are criticized.
That shows to everybody you can take constructive criticism without getting angry. In addition, it indicates to them that you're going to work as hard as you have to work to give them what they want. This is a good idea even if you do not make a change that somebody asks for. Inform them you checked things out but made the decision not to take action. Then clarify the reason you did that.
Bear in mind, above all else, the way you react to criticism is all about reputation management. If you fire back at another person for saying something bad about you, you look petty. If you pay no attention to criticism and just keep insisting that everything is great, you'll look like you do not know your business very well.
If you dismiss peoples' criticism and try to insist that it is all fine, you're going to look like you don't understand your own business all that well. Keep your ego under control. People, generally, are not attacking you personally. They just had a less than stellar experience with your product. This implies something needs to be remedied so the experience will be better next time.
The manner in which you address feedback tells people a lot about both you and the business you are running. You need to maintain positivity!
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